Refund policy
USA Power Equipment Return & Refund Policy
At USA POWER EQUIPMENT LLC, we supply generators, power equipment, and emergency‑response products to customers preparing for hurricanes, ice storms, and other disaster conditions. Due to the urgent nature of these purchases and the safety considerations associated with fuel‑powered equipment, all sales are final. This Return Policy applies to all purchases made online, on‑site, or through customer pickup at our storm‑response locations.
1. All Sales Final — No Refunds, Returns or Exchanges.
Because emergency equipment is time‑sensitive, safety‑critical, and often deployed immediately:
· We do not accept returns for any reason.
· We do not offer exchanges or cancellations.
· We do not issue refunds.
This applies to all products and services, including generators, accessories, emergency supplies, orders, in‑person purchases, customer pickup orders, storm‑event and non‑storm‑event sales. Defective items are handled exclusively under our Limited Warranty. Once a purchase is completed, the sale is considered final.
2. Defective or Non‑Functioning Products.
If a product appears defective or fails to operate properly, it may be covered under our Limited Warranty for equipment and labor. Warranty claims must follow the procedures outlined in our Warranty Policy and require: proof of purchase, description of the issue, photos or videos when requested. Warranty service may include repair, replacement, or equivalent value at our discretion. Warranty coverage does not include a return or refund or cancellation.
3. Refused Deliveries.
Refusing delivery of a shipped order does not qualify as a return. Refused shipments will: be treated as abandoned, or will be reshipped at the customer’s expense. No refunds or credits or cancellations will be issued.
4. Customer Pickup Orders.
Orders designated for customer pickup at our physical on‑site storm emergency locations must be retrieved within the specified pickup window. Failure to pick up an order does not entitle the customer to a refund or return or cancellation.
5. Incorrect Orders or Address Errors.
We are not responsible for customer‑entered address errors, incorrect product selections, orders placed by mistake. All such orders remain non‑refundable and non-cancellable.
Chargeback Policy: Chargebacks for final-sale purchases may be disputed and reversed if found inconsistent with this policy. Customers are encouraged to contact our Warranty & Service Department for clarification regarding warranty coverage or product concerns.
Contact Information
Sales Support: 1-844-4USA-POWER (1-844-487-2769)
Email: support@usapowerequipment.com
Warranty & Service Department
Phone: 1-800-845-4141
9. Policy Enforcement
By completing a purchase (online or in-person), you acknowledge and agree to this Return Policy. This policy complies with U.S. consumer protection and e-commerce regulations, including the Federal Trade Commission’s guidelines for refund disclosure, warranty coverage, and emergency-supply sales.